At TikTik Global LLP, we are committed to ensuring your satisfaction with our products and services. This detailed Refund & Return Policy provides comprehensive information on the procedures, eligibility criteria, and terms associated with refunds and returns for our smartwatch products and software applications. Please carefully review this policy before making a purchase.

1. Eligibility for Refunds and Returns:

a. Smartwatch Products:

• You may request a refund or return of your smartwatch product within 10 days from the date of purchase if it meets the following criteria:
  • The product is unused, in its original packaging, and in resalable condition.
  • All accessories, manuals, and packaging materials are included and undamaged.
  • The product is free from any damage or defects caused by misuse, negligence, or unauthorized repairs.
• Refunds or returns may not be accepted for products purchased from unauthorized sellers or obtained through unauthorized channels.

b. Software Applications:

• Refunds for software applications are generally not provided unless otherwise specified in the terms of service or license agreement.
• If you encounter any issues with our software applications, please contact our customer support team for assistance. Refunds will be considered on a case-by-case basis and may be subject to the terms of service or license agreement.

2. Refund Process:

a. Smartwatch Products:

• To request a refund for your smartwatch product, please contact our customer support team at 96251737350.
• Provide your order details, including the order number and purchase date.
• Explain the reason for your refund request and provide any relevant information or documentation.
• Our customer support team will review your request and provide further instructions on how to proceed with the refund process.

b. Software Applications:

• Refund requests for software applications must be submitted in writing to our customer support team.
• Provide detailed information about the issues you are experiencing with the software application and any troubleshooting steps you have taken.
• Our customer support team will assess your request and determine if a refund is warranted based on the circumstances.

3. Return Process:

a. Smartwatch Products:

• If you wish to return your smartwatch product for reasons other than a refund (e.g., exchange for a different model), please contact our customer support team for assistance.
• Provide your order details and explain the reason for your return.
• Our customer support team will provide you with instructions on how to return the product and may assist you with arranging for a replacement or exchange.

b. Software Applications:

• Returns for software applications are generally not accepted. If you encounter any issues with our software applications, please contact our customer support team for assistance.

4. Shipping and Handling Fees:

a. Smartwatch Products:

• You are responsible for any shipping and handling fees associated with returning the smartwatch product, unless the return is due to our error or a defective product.

b. Software Applications:

• No shipping or handling fees apply to software applications.

5. Processing Time:

a. Refunds:

• Once your refund request is approved, we will process the refund within 7 business days to the original payment method used for the purchase.
• Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

b. Returns:

• We will process returns and exchanges within 10 business days of receiving the returned product and verifying its condition.
• Any refunds for returns or exchanges will be issued to the original payment method used for the purchase.

6. Contact Us:

If you have any questions or concerns about our Refund & Return Policy, please don’t hesitate to contact our customer support team at [writetous@tiktikglobal.com]. We are here to assist you and ensure that your experience with TikTik Global LLP is positive and hassle-free.

Effective Date:

This Refund & Return Policy is effective as of [14th FEB 2024] and may be updated or modified at any time without prior notice. Please refer to our website for the most current version of the policy.